Approved 25 June 2025 · Reviewed annually
1. Commitment to excellence
We are committed to researching, developing and manufacturing high-performance cosmetic products and medical devices formulated with pure, premium-quality active ingredients. Inspired by nature and technology, our products are designed to deliver visible, safe results for aesthetic professionals.
2. Regulatory compliance
Our Quality Management System is governed by the international ISO 9001 and ISO 13485 standards and complemented by Good Manufacturing Practices for cosmetics (ISO 22716), ensuring control and traceability throughout our production processes.
3. Patient safety and traceability
All our products undergo strict quality controls, including electronic verification, in-situ testing and documentary follow-up, ensuring complete traceability from raw material to end user.
4. Professional customer focus
We design solutions that respond to the real needs of aesthetic clinics and professionals. We maintain open communication channels to receive feedback and respond effectively to their expectations and suggestions.
5. Continuous improvement
We systematically review our processes, key performance indicators (KPIs) and quality objectives. Continuous team training and periodic system review are fundamental pillars of permanent improvement.
6. Shared responsibility
Every member of the Etternity Dermal, S.L. team is committed to quality. They receive appropriate training, assume specific responsibilities and work together to achieve the objectives defined by Management and the Quality Manager.
7. Review and communication
Management reviews this policy annually and makes it available on our website. Its implementation is continuously supervised to ensure its effectiveness and suitability for the organisational context.
Approval
Approved by: Quality Director
Date: 25 June 2025